These Terms apply to the use of the website www.clean24.hr and the advertisement of services published on the website. By using the website and registering, the user confirms that they are aware of and agree with the Privacy Policy and these Terms. All rights to the website are owned by the company KROKOTEKS HOTELI d.o.o.
LEGAL NOTICE:
Website www.clean24.hr:
Company: KROKOTEKS HOTELI d.o.o. for services
Headquarters: Sveti Ivan Zelina, Zagrebačka 60
OIB: 63594689104
MB: 04315324
Registered in the commercial register: Commercial Court in Zagreb,
Company’s share capital: 2,654.46 euros, fully paid
Director: Gordana Tomas
Payment Information:
Erste & Steiermärkische Bank d.d.
IBAN HR8824020061100723598
Contact:
E-mail: info@clean24.hr
Collaboration offers, advertising, and promotion: info@clean24.hr
These General Terms and Conditions govern the relationship between the company KROKOTEKS HOTELI d.o.o. as the service provider (hereinafter: Service Provider) and service users, both individuals and legal entities (hereinafter: User).
By using the services, Users confirm that they fully agree with these Terms of Business.
Communication via electronic means (e-mail) is considered the official communication channel between the Service Provider and the User.
During the course of the business relationship between the Service Provider and the User, the Service Provider processes User information, including personal data. This particularly includes information that Users disclose to the Service Provider. After the termination of the contract with the User, the data provided by the User or generated through their use will be deleted, except in cases where the Service Provider needs to retain such data after contract termination to fulfill legal obligations or for other legitimate interests. Aggregate data generated through use (e.g., statistics) are generally retained even after the contract expires (see Privacy Policy).
The services presented on the website www.clean24.hr do not constitute an offer.
Using the service requires user registration.
Registration is allowed for legal entities as well as adult and legally competent individuals.
Registration is carried out by accepting these General Terms and the Privacy Policy. By registering on the website, the User declares that they fully understand and agree with the General Terms and that they have the appropriate legal capacity to enter into a contract (i.e., that it has not been restricted or revoked).
For registration, the User must provide accurate, complete, valid, and truthful personal information as well as valid credit or debit card details. If any provided data changes after registration, the User must update all information without delay. Failure to do so entitles the Service Provider to deny such a User access to or use of all or part of the services at any time.
User registration submitted electronically (via the internet) constitutes a legally binding offer, confirmed electronically.
The mere confirmation of receipt of the registration request does not constitute acceptance or rejection of the registration.
The Service Provider will review the registration request and assess the User's business and creditworthiness within a reasonable and customary processing time. If the Service Provider does not confirm the registration within 21 days, the offer is considered rejected.
Upon registration, the User must pay an annual membership fee according to the valid price list. This fee is charged at the beginning of each usage year, regardless of actual use, and will not be refunded to the User even if the User terminates the collaboration during the year.
The user account is non-transferable.
The Service Provider reserves the right to delete user accounts that have not been used for more than 12 months. Before deleting such an account, the Service Provider will notify the User.
The User will rent clean linen and return dirty linen at the premises of the Service Provider, which are specialized for this purpose (hereinafter: Collection Point).
The Collection Point is equipped with video surveillance and RFID readers, while the linen is fitted with RFID chips. Additional information on video surveillance, security, and personal data collection can be found in the Privacy Policy.
The Service Provider commits to operating according to the highest quality standards and professional rules. The linen rented out by the Service Provider remains its property.
The Collection Point has House Rules that the User must strictly adhere to.
The Service Provider issues clean linen and receives dirty linen from the User at the Collection Point, using separate containers for clean, dirty, and claimed linen. The User performs all actions within the Collection Point independently (self-service).
The User is entitled to a daily and total amount of linen up to the quantity approved by the Service Provider during registration, i.e., contract conclusion.
The User enters the Collection Point using a QR code or PIN assigned to them after account activation, deposits dirty linen into the designated scanner, and the RFID reader scans the codes. The Service Provider then receives information about the quantity and type of dirty linen handed over by the User. The User places the dirty linen in the designated containers.
Upon entering the clean area, the User takes clean linen and places it in the scanner, where the quantity and type of clean linen are recorded.
The clean linen taken by the User is charged based on the scanned RFID codes, generating a dispatch note and an invoice automatically sent to the User via email.
The User must protect the rented linen from damage. The User must not lend the rented linen to third parties, sublet it, wash it themselves, or send it to another laundry service.
The User is obliged to return all rented linen to the Service Provider within 10 days of collection. If the rented linen is not returned after the 10-day rental period, the User will be charged a new rental fee for the next 10 days. If the User fails to return the linen even after this period, it will be considered that the User has purchased the linen.
A fee per item is charged and paid for rented linen according to the valid price list, while a fee is charged for destroyed or lost/unreturned linen according to the replacement (purchase) price list.
The Service Provider reserves the right to change the prices listed in the Price List, on the website, or in the Service Provider’s application at any time. Price changes will not affect the prices of rented linen that the User already possesses.
Payment for the service is possible via the Service Provider’s subscription service, by credit and/or debit card.
The User may request to start or stop using the Service Provider’s subscription service at any time during the business relationship.
Payment via the subscription account is free for the User, while payment by credit/bank card may be subject to a fee in accordance with the Price List.
Upon registration, the User is required to enter valid credit/debit card details into the application and accept the obligation to pay for the received goods via bank transfer within 24 hours if there are insufficient funds on the credit/debit card.
The User’s account/credit/debit card is charged when the User confirms the amount of rented linen taken.
A User who has insufficient funds in their subscription account, credit/debit card, or has not settled the invoice by the due date will no longer be able to use the QR code or PIN to open the entrance to the Collection Point or use the service covered by this contract. Any linen still in the User’s possession will be charged as destroyed or lost/unreturned linen.
The Service Provider issues linen in designated containers so that the User can collect it independently (self-service). The User may check the quality of the linen before taking it, but not by unfolding it on-site.
Complaints regarding the quality of the delivered linen, in terms of cleanliness and overall quality, must be submitted to the Service Provider in writing via email at info@clean24.hr within 48 hours of collection. Additionally, the claimed linen must be placed in the designated complaint container within the same 48-hour period, located in a specific section of the Collection Point. If the complaint is not submitted within the specified time and manner, the linen will be considered free of defects.
Only linen that the User has not used can be the subject of a complaint.
The Service Provider will inspect properly submitted complaints within 7 days. If the User’s claim is justified, the charged price for the claimed linen will be refunded to the User as credit for the next linen collection.
The complaint does not cover defects or damages caused by the User’s failure to comply with the rules regarding the use of linen containers or misuse of the linen.
The User is personally responsible for protecting the confidentiality of passwords, ensuring that no unauthorized third party gains access to their user data or account. The User is liable to the Service Provider for any unauthorized use of the Collection Point premises due to inadequate protection of their user account, regardless of who accessed the Collection Point using the User’s QR code or PIN and collected linen. If there is any suspicion of misuse of the User’s account by unauthorized third parties, the User must immediately notify the Service Provider.
The User must take care of the rented linen, using it only for its intended purpose and protecting it from damage or destruction. If the rented linen is destroyed or damaged due to improper use, such as cleaning floors, removing grease stains, cleaning sanitary facilities, soaking linen in aggressive chemicals, or any other improper use, the User is responsible for paying for the destroyed and irreparably damaged linen according to the replacement (purchase) price list.
The Clean 24 business premises are used at one’s own risk. KROKOTEKS HOTELI d.o.o. assumes no responsibility for any injuries, accidents, or fatalities occurring inside or in front of the premises. Users are advised to take all necessary precautions to ensure their own safety. By entering the premises, Users confirm that they are aware of and accept the terms of use.
The Service Provider remains the owner of the linen throughout the rental period.
Both parties may terminate the contract at any time without stating reasons. In such a case, a notice period of 7 days applies.
The User can only terminate the contract via the Service Provider’s online system.
The Service Provider has the right to terminate the contract without a notice period if the User fails to settle outstanding debts by the due date. In such a case, the User’s access to the Collection Point via card will also be revoked.
Immediately upon contract termination, the User must return all linen in their possession. Otherwise, it will be considered as purchased, and an invoice will be issued based on the replacement (purchase) price list.
If the User is a consumer, they may submit a written complaint in accordance with Article 10 of the Consumer Protection Act. The complaint can be submitted via email at info@clean24.hr.
The Service Provider will acknowledge receipt of the complaint without delay and provide a written response regarding its validity within 15 days from the date of receipt.
Photographs, other visual representations of services, and other materials on the website www.clean24.hr are for informational purposes only and aim to depict the actual appearance of the service as accurately as possible. Variations in color and appearance may occur due to photography methods, monitor settings, production timing, and service improvements, but these do not constitute grounds for complaints, claims, or other legal actions.
Documents, data, photographs, and information published on this website are protected by copyright and may only be used for personal purposes at the User’s own risk, respecting all copyright, proprietary, and third-party rights in accordance with the applicable laws of the Republic of Croatia. Unauthorized use of website content without the copyright holder’s permission is considered a copyright violation and is subject to legal action. Reproduction, distribution, or unauthorized commercial use of website content without the Service Provider’s written consent is strictly prohibited.
Public display, downloading, copying, transmission, publishing, modification, reproduction, distribution, participation in the transmission or sale, creation of copies, uploading, or any other use of this website’s entire content is prohibited without the explicit written consent of the Seller. If such permission is granted, it is not allowed to delete or modify existing content that represents copyright or trademarks, nor third-party rights. Reproducing, copying, or distributing the design or layout of the website, individual website elements, or the Service Provider’s logo design without the Seller’s written consent is also prohibited.
The Service Provider disclaims all liability for any damages that may arise from or be related to the use of this website, including actions by Users and any harm that may be incurred by the User or any third party due to the use or misuse of website content. This website may contain documents, data, information, and links to other websites created by third parties. The Service Provider has no control over such documents, data, or websites and disclaims all responsibility, including but not limited to the accuracy, completeness, and availability of content on third-party websites.
These Terms constitute the complete agreement between the User and the Service Provider regarding the use of the service promoted through this webshop. They may not be modified or adjusted except in writing.
These General Terms and Conditions take effect and apply to all users from November 1, 2024.
If one or more provisions of these General Terms and Conditions are or become invalid, this shall not affect the validity of the remaining provisions.
In case of amendments to these General Terms and Conditions, the Service Provider must inform the User electronically about the proposed changes and the User's right to terminate the contract. The Service Provider may apply these changes to existing Users no earlier than 30 days after publication. Changes that exclusively benefit the User may apply immediately.
In the event of disputes, the Croatian version of these General Terms and Conditions shall prevail.
By using the service, the User agrees to the application of Croatian law and the jurisdiction of the court in Zagreb, Croatia.
New addition to our offer!
To enhance our service and provide users with an even better experience, we have partnered with Wolt!
Bed linen and towel delivery is available upon request — contact us for more information!